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4392 Previous Year Questions • 2016–2026 • Prelims, Mains, Essay, Optionals

Topic:[Prelims] Interpersonal skills including communication skills;5 PYQs
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Prelims - Paper 2 (CSAT)

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2026•Prelims•Paper 2 (CSAT)•Q.72
🖼️ Diagram

Match List-I with List-II and select the answer using the code given below the Lists: List-I (Relationship category) A. Between cricket captain and team members B. Between judge and lawyers in court C. Between Vice Chancellor and Deputy Registrar D. Between peers and coworkers List-II (Communication type)

1
Informal and firm
2
Informal and open-ended
3
Formal and open-ended
4
Formal and firm
CSAT
2026•Prelims•Paper 2 (CSAT)•Q.73

Match List-I with List-II and select the answer using the code given below the Lists: List-I (Tool of communication) A. Memorandum B. Flyer C. Bcc D. Minutes List-II (Purpose)

1
To record decisions
2
To inform confidentially
3
To intimate a directive
4
To disseminate non-targeted information
CSAT
2026•Prelims•Paper 2 (CSAT)•Q.74

Which among the following actions would constitute the most appropriate directive(s) in resolving interpersonal conflict in an office with culturally diverse personnel?

1
Direct personnel to practise activities that are the cultural markers of diverse groups
2
Allow conflicts to resolve naturally over time to set an appropriate precedent of leadership
3
Encourage personnel to seek each other's perspectives
CSAT
2026•Prelims•Paper 2 (CSAT)•Q.75

Match List-I with List-II and select the answer using the code given below the Lists: List-I (Barrier to communication) A. Semantic B. Cognitive C. Organisational D. Affective List-II (Example)

1
Lack of feedback
2
Misunderstanding the meaning of a word
3
Fear of social stigma
4
Information overload
CSAT
2026•Prelims•Paper 2 (CSAT)•Q.77

With reference to 'circular letters', which of the following statements is/are correct?

1
Circular letters are usually addressed to a group of people.
2
Non-standard and customized content is typical of circular letters.
3
Circular letters are used to intimate appraisals and increments of employees within organisations.
4
Circular letters are less cost-effective than personalised and specific recipient-directed letters.
CSAT